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6/5/2019

SEMINAR: CUSTOMER SERVICE MANAGEMENT STRATEGIES

Purpose

The purpose of this seminar is giving the opportunity to the participants to recommend ways, in which our services can be improved by using contemporary tools and methods aiming to the highest quality of customer service and the acquisition of loyal customers to our company.

Contents of Conference

  • The importance of customer service to the business / customer service importance to the business
  • The quality of customer service / customer service quality
  • The importance of customer contact/ customer contact importance
  • The comprehension of position of company and product
  • Methods for sales facilitation
  • Management of customers’ complaints and problems / customers’ complaints and problems management
  • Customer management methods
  • Ways of communication with customers
  • Management model